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How We Handle Maintenance Issues in Our Property Management Services

Todd Breen - Monday, January 29, 2024

When it comes to managing rental properties, one of the critical aspects that both landlords and tenants are concerned about is maintenance. At Home Property Management, we understand the importance of prompt and efficient maintenance services, and we have a structured approach to handle both standard and emergency maintenance needs.

Emergency Maintenance: 24/7 Hotline

Our commitment to providing exceptional service begins with understanding the importance of answering every call. We operate a 24/7 hotline, ensuring that any urgent issues such as leaks or fire hazards, are addressed properly, even in the middle of the night.  This immediate response is crucial to prevent further damage to the property and to maintain a safe and habitable environment for our tenants.

It’s important for property owners to choose a management company with a solid system for handling emergencies round the clock. We take pride in our live 24/7 hotline, giving our clients peace of mind knowing that their properties are in good hands.

Standard Maintenance: A Strategic Approach

For standard maintenance requests during business hours, we adopt a strategic approach to ensure cost-effectiveness and transparency. Here is how it works:

  • Maintenance Limit and Escrow Account

    When entering into an agreement with a homeowner, we set a maintenance limit. The agreed-upon amount is held in escrow, providing a transparent view through monthly statements.
  • Troubleshooting

    Upon receiving a work order from a tenant, we begin by troubleshooting to identify issues that can be resolved remotely or are not the landlord’s responsibility (e.g. changing a light bulb).
  • Licensed, Insured and Vetted Vendors

    If a vendor visit is necessary, we dispatch one of our licensed, insured, and vetted professionals. Our preferred vendors are known for their reliability and integrity, having previously delivered satisfactory results.
  • Transparent Communication

    Vendors communicate with us during the visit, providing details of the issue and estimated costs. If the repair cost falls within the pre-agreed limit, they proceed with the work without charging an additional trip fee.
  • Estimates for Larger Repairs

    For repairs exceeding the agreed-upon amount, vendors submit written estimates. We share the estimate with the property owner, seeking approval and any additional funds required before proceeding.

Ensuring Tenant-Property Owner Relations

Maintaining a positive relationship with tenants is crucial, especially when vendors enter occupied properties. Our vetted vendors are not only skilled professionals but also understand the importance of respectful communication with tenants.

Streamlined, Transparent Maintenance

Understanding how maintenance is handled is a common concern for property owners considering professional management services. At Home Property Management, we aim to demystify this process by providing a clear and transparent approach to both emergency and standard maintenance. 

If you have any questions about our property management services in Palm Beach and Martin County, or seek advice as a landlord, feel free to reach out to us. Your property’s well-being is our top priority. Contact us today at 561-508-8111.