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I need a repair. What should I do next?

Is my repair request an emergency?

Under our guidelines, and the Florida Landlord Tenant Laws, emergency repairs shall be deemed as follows:

  1. Broken locks, window locks or a broken garage door and/or automatic garage door opener.
  2. Major water leaks, including broken pipes or seriously clogged drains that could flood the premises.
  3. No heat (if provided).
  4. No air conditioning ONLY provided the LESSEE has PRE-REGISTERED a physicians letter stating a legal occupant of the premises has a medical condition which can be aggravated by excess heat.
  5. Gas leaks.
  6. Electrical shorts or sparking.
  7. Any other condition which the LESSEE may deem life-threatening or pose a threat of harm to the premises.

EMERGENCY REPAIRS CAN BE REPORTED BY LESSEE TO LESSOR VIA TELEPHONE by dialing 561-624-4663 and selecting the emergency repair option.

List of emergencies

  • FIRE

    1. Have you called 911?
    2. Vacate the property 
    3. Call HPM Repairs # (561) 693-2646
  • No A/C in HOT weather

    1. Is the current temperature forecasted to go above 80ºF by the next business day?
      1. Yes
        1. Can you replace the batteries on the thermostat?
    1. No (Below 80ºF)
      1. The STANDARD temperature threshold for emergencies is: >80ºF
  • No HEAT in COLD weather

    1. Is the current temperature forecasted to go below 60ºF by the next business day?
      1. Yes
        1. Can you replace the batteries on the thermostat?
    1. No (Above 60ºF)
      1. The STANDARD temperature threshold for emergencies is: >60ºF
  • A BROKEN GAS LINE OR GAS LEAK

    1. Please double-check the stove knobs. 
    2. It still smells like gas.
    3. Can you try to shut off the main supply valve of the gas line to prevent leaking gas any further?
    4. Please vacate the property
    5. Please contact the gas company (Their number can usually be found on the metal plate on the meter)
    6. Please contact the fire department
  • FLOODING / ACTIVE WATER LEAK

    1. Determine if the leak is minor and can be contained
      1. Yes
        1. Please Request a repair online using our tenant portal.
    2. Can you try to locate the water valve going towards the broken or burst pipe?
    3. Can you shut off the main water supply valve?
      1. Check for the shut off valve near the water heater.
      2. If no, check for the shut off valve near the exterior hose spigot.
    4. Does the main water line supply require a special key?
      1. Yes
    5. s water extraction needed?
      1. Yes
        1. Call HPM Repairs # (561) 693-2646
    6. Is there any risk of the water coming in contact with any electricity? (Safety issue)
      1. Yes
        1. Call HPM Repairs # (561) 693-2646
        2. Shut off the breakers of the property.
  • LOCKED OUT

    1. After Hours: You can use a 24 hour locksmith and you’ll be assessed to charge or you can wait until tomorrow to get a spare key.
    2. During Office Hours: Call HPM Repairs # (561) 693-2646 to check for the key availability.
  • PROPERTY CAN'T BE SECURED

  • Refrigerator Not Cooling

    1. Does the light come on?
      1. If there is no electricity, reset the GFI and circuit breaker.
      2. Video: How to Reset a GFI and Circuit Breaker
    2. Practical solution: If you own an extension cord, unplug from the wall and try another outlet possibly in another room. That may temporarily fix it until an appliance repair service can come out.
    3. Practical solution: If you own any coolers and there are valuable food items you’d like to preserve, please use the coolers and ice and maybe buy some ice because it may take time to get the refrigerator to work again (At your own expense. We won't reimburse tenants for the coolers or the ice)
  • Hurricane Policy